Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 11, 2026 - 22:00 UTC
Scheduled
The Enghouse team will be performing maintenance on the EMEA during the following time:
Maintenance Start: Tuesday, August 11 2026, 10:00 p.m. UTC Maintenance End: Wednesday, August 12 2026, 6:00 a.m. UTC
What are we changing? Platform preparation for UI Refresh upgrade. We will also apply fix to Replay application.
How will this impact me? Agents might experience some intermitten failures with login/logout during this time. Already logged in users will not be affected.
Do I need to do anything? No
What fixes are being applied to the platform?
- Backend changes (including database updates) are being made to prepare the platform for the UI Refresh upgrade
- We will apply fix for Replay application
If you have further questions, please reach out to Enghouse support here:
***** Update for the regional team based on maintenance being performed*******