All Systems Operational
United States
Operational
US - Login
Operational
US - Voice
Operational
US - Chat
Operational
US - Email
Operational
US - Callback
Operational
US - Voicemail
Operational
US - Reports
Operational
US - Recording
Operational
US - Outbound Dialer
Operational
United States - Teams
Operational
EMEA
Operational
EMEA - Login
Operational
EMEA - Voice
Operational
EMEA - Chat
Operational
EMEA - Email
Operational
EMEA - Callback
Operational
EMEA - Voicemail
Operational
EMEA - Reports
Operational
EMEA - Recording
Operational
EMEA - Outbound Dialer
Operational
EMEA - Teams
Operational
Canada
Operational
Canada - Login
Operational
Canada - Voice
Operational
Canada - Chat
Operational
Canada - Email
Operational
Canada - Callback
Operational
Canada - Voicemail
Operational
Canada - Reports
Operational
Canada - Recording
Operational
Canada - Outbound Dialer
Operational
Canada - Teams
Operational
APAC
Operational
APAC - Login
Operational
APAC - Voice
Operational
APAC - Chat
Operational
APAC - Email
Operational
APAC - Callback
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APAC - Voicemail
Operational
APAC - Reports
Operational
APAC - Recording
Operational
APAC - Outbound Dialer
Operational
APAC - Teams
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Tenant Migration for Toronto Node on June 22, 2026 Jun 22, 2026 01:00-05:00 UTC
The Enghouse team will be performing maintenance on the US Node during the following time:
Maintenance Start: Monday, June 22, 2026, 10:00 PM . CST
Maintenance End: Tuesday, June 23, 2026, 2:00 AM . CST
What are we changing?
Tenant Migration
How will this impact me?
A controlled restart of services will be performed. No calls are expected to be lost, as each VCS will be drained before restart. During the AIS restart, agent UIs may reconnect. If an agent is on a call, a message will be displayed instructing the agent to press OK after completing the call, after which the UI will restart.
During this period, some services may experience temporary delays in report generation and call recordings availability. Please note that no data will be lost. Once the maintenance activities are completed, all pending information will be automatically synchronized and become available in the system.
Our team will work to complete the maintenance as quickly as possible and minimize any disruption to your services.
If you experience any issues after the maintenance window has concluded, please report them through the Support Portal.
We appreciate your understanding and cooperation as we continue improving the stability and performance of our platform.
Do I need to do anything?
There is nothing for you to do at that time.
What fixes are being applied to the platform?
No fixes are being implemented.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: 1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Posted on Jun 15, 2026 - 21:06 UTC
Maintenance Start: Monday, June 22, 2026, 10:00 PM . CST
Maintenance End: Tuesday, June 23, 2026, 2:00 AM . CST
What are we changing?
Tenant Migration
How will this impact me?
A controlled restart of services will be performed. No calls are expected to be lost, as each VCS will be drained before restart. During the AIS restart, agent UIs may reconnect. If an agent is on a call, a message will be displayed instructing the agent to press OK after completing the call, after which the UI will restart.
During this period, some services may experience temporary delays in report generation and call recordings availability. Please note that no data will be lost. Once the maintenance activities are completed, all pending information will be automatically synchronized and become available in the system.
Our team will work to complete the maintenance as quickly as possible and minimize any disruption to your services.
If you experience any issues after the maintenance window has concluded, please report them through the Support Portal.
We appreciate your understanding and cooperation as we continue improving the stability and performance of our platform.
Do I need to do anything?
There is nothing for you to do at that time.
What fixes are being applied to the platform?
No fixes are being implemented.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: 1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Posted on Jun 15, 2026 - 21:06 UTC
Infrastructure Maintenance - EMEA CCaaS. Jul 15, 2026 22:00 - Jul 16, 2026 00:00 UTC
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Maintenance Start: Wednesday 15th July 2026, 22:00 UTC
Maintenance End: Thursday 16th July 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Posted on Jun 10, 2026 - 13:25 UTC
Maintenance Start: Wednesday 15th July 2026, 22:00 UTC
Maintenance End: Thursday 16th July 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Posted on Jun 10, 2026 - 13:25 UTC
Dallas Node Server Maintenance - July 21, 2026 Jul 21, 2026 02:00-04:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 15, 2026 - 21:01 UTC
Jun 15, 2026 - 21:01 UTC
Scheduled -
The Enghouse team will be performing maintenance on the Dallas Node during the following time:
Maintenance Start: Tuesday 21 July 2026, 22:00 UTC
Maintenance End: Wednesday 22 July 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me?
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Jun 15, 2026 - 20:59 UTC
Maintenance Start: Tuesday 21 July 2026, 22:00 UTC
Maintenance End: Wednesday 22 July 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me?
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Jun 15, 2026 - 20:59 UTC
Toronto Node - Infrastructure Maintenance - July 22, 2026 Jul 22, 2026 02:00-04:00 UTC
The Enghouse team will be performing maintenance on the Dallas Node during the following time:
Maintenance Start: Wednesday 22 July 2026, 22:00 UTC
Maintenance End: Thursday 23 July 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me?
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Posted on Jun 15, 2026 - 21:00 UTC
Maintenance Start: Wednesday 22 July 2026, 22:00 UTC
Maintenance End: Thursday 23 July 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me?
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Posted on Jun 15, 2026 - 21:00 UTC
Infrastructure Maintenance - EMEA CCaaS. Sep 16, 2026 22:00 - Sep 17, 2026 00:00 UTC
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Maintenance Start: Wednesday 16th September 2026, 22:00 UTC
Maintenance End: Thursday 17th September 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Posted on Jun 10, 2026 - 13:58 UTC
Maintenance Start: Wednesday 16th September 2026, 22:00 UTC
Maintenance End: Thursday 17th September 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Posted on Jun 10, 2026 - 13:58 UTC