All Systems Operational

Uptime over the past 90 days. View historical uptime.
United States Operational
US - Login Operational
US - Voice Operational
US - Chat Operational
US - Email Operational
US - Callback Operational
US - Voicemail Operational
US - Reports Operational
US - Recording Operational
US - Outbound Dialer Operational
United States - Teams Operational
EMEA Operational
EMEA - Login Operational
EMEA - Voice Operational
EMEA - Chat Operational
EMEA - Email Operational
EMEA - Callback Operational
EMEA - Voicemail Operational
EMEA - Reports Operational
EMEA - Recording Operational
EMEA - Outbound Dialer Operational
EMEA - Teams Operational
Canada Operational
Canada - Login Operational
Canada - Voice Operational
Canada - Chat Operational
Canada - Email Operational
Canada - Callback Operational
Canada - Voicemail Operational
Canada - Reports Operational
Canada - Recording Operational
Canada - Outbound Dialer Operational
Canada - Teams Operational
APAC Operational
APAC - Login Operational
APAC - Voice Operational
APAC - Chat Operational
APAC - Email Operational
APAC - Callback Operational
APAC - Voicemail Operational
APAC - Reports Operational
APAC - Recording Operational
APAC - Outbound Dialer Operational
APAC - Teams Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Toronto Planned Windows Updates Notification October 20th Oct 21, 2026 02:00-04:00 UTC

The Enghouse team will be performing maintenance on the Toronto node during the following time:

Maintenance Start: Tuesday, October 20th 10:00 p.m. ET
Maintenance End: Wednesday, October 21st 12:00 a.m. ET

What are we changing?
We are updating the servers to accept the updated time zones in Canada and deploying Microsoft's patching to do so.

How will this impact me?
During this time server reboots will be required. Additionally working hours should be adjusted for your tenants to accommodate any tenants having issues

Do I need to do anything?
You should not experience down time as the server environment has redundancy built in and services should failover.

What fixes are being applied to the platform?
We are updating the servers to accept the updated time zones in Canada and deploying Microsoft's patching to do so.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Posted on Oct 05, 2026 - 16:00 UTC

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Infrastructure Maintenance Dallas Node: 9/30 @ 10PM EST - 10/1 12AM EST
Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the Toronto Node during the following time:

Maintenance Start: Wednesday 30th September 2026, 22:00 EST
Maintenance End: Thursday 1st October 2026, 00:00 EST

What are we changing?

We will be performing Infrastructure maintenance and server patching at this time.

How will this impact me? / Important update information

Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.

Do I need to do anything?

Nothing is required to be completed by agents after the maintenance.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: 1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Sep 17, 19:47 UTC

Sep 30, 2026

Infrastructure Maintenance Toronto Node 9/29 @ 10:00 PM EST - 12:00 Midnight on 9/30
Completed - The scheduled maintenance has been completed.
Sep 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 02:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the Toronto Node during the following time:

Maintenance Start: Tuesday 29th September 2026, 22:00 EST
Maintenance End: Wednesday 30th September 2026, 00:00 EST

What are we changing?

We will be performing Infrastructure maintenance and server patching at this time.

How will this impact me? / Important update information

Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.

Do I need to do anything?

Nothing is required to be completed by agents after the maintenance.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: 1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Sep 17, 19:42 UTC

Sep 29, 2026

Dallas Planned Maintenance Notification September 29, 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:01 UTC
Scheduled - Scheduled
The Enghouse team will be performing maintenance on the Dallas Node during the following time:

Maintenance Start: Tuesday, September 29, 2026, 2:00 a.m. ET
Maintenance End: Tuesday, September 29, 2026, 3:00 a.m. ET

What are we changing?
We will be upgrading the Social Connector version and also making some updates for Screen Recording functionality.

How will this impact me?
This will have no impact unless you are currently actively utilizing chat or screen recording.

Do I need to do anything?
There should be no requirement for any updates or changes.

What fixes are being applied to the platform?
Updates to the social connector for client specific request. Screen recording update is being updated to address an issue where some screen recording is not working as expected.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Sep 28, 18:26 UTC
Dallas Planned Maintenance Notification September 29, 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the Dallas Node during the following time:

Maintenance Start: Tuesday, September 29, 2026, 2:00 a.m. ET
Maintenance End: Tuesday, September 29, 2026, 3:00 a.m. ET

What are we changing?
We will be upgrading the Social Connector version and also making some updates for Screen Recording functionality.

How will this impact me?
This will have no impact unless you are currently actively utilizing chat or screen recording.

Do I need to do anything?
There should be no requirement for any updates or changes.

What fixes are being applied to the platform?
Updates to the social connector for client specific request. Screen recording update is being updated to address an issue where some screen recording is not working as expected.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Sep 28, 14:24 UTC
Toronto Planned Maintenance Notification September 29, 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:02 UTC
Scheduled - The Enghouse team will be performing maintenance on the Toronto Node during the following time:

Maintenance Start: Tuesday, September 29, 2026, 2:00 a.m. ET
Maintenance End: Tuesday, September 29, 2026, 3:00 a.m. ET

What are we changing?
We will be making some updates for Screen Recording functionality.

How will this impact me?
This will have no impact unless you are currently actively utilizing screen recording.

Do I need to do anything?
There should be no requirement for any updates or changes.

What fixes are being applied to the platform?
Screen recording update is being done to address an issue where some screen recording is not working as expected.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: 1800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Sep 28, 18:24 UTC

Sep 28, 2026

No incidents reported.

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