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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Infrastructure Maintenance - EMEA CCaaS. Sep 16, 2026 22:00 - Sep 17, 2026 00:00 UTC
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Maintenance Start: Wednesday 16th September 2026, 22:00 UTC
Maintenance End: Thursday 17th September 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Posted on Jun 10, 2026 - 13:58 UTC
Maintenance Start: Wednesday 16th September 2026, 22:00 UTC
Maintenance End: Thursday 17th September 2026, 00:00 UTC
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Posted on Jun 10, 2026 - 13:58 UTC