All Systems Operational

Uptime over the past 90 days. View historical uptime.
United States Operational
90 days ago
99.99 % uptime
Today
US - Login Operational
90 days ago
100.0 % uptime
Today
US - Voice Operational
90 days ago
99.97 % uptime
Today
US - Chat Operational
90 days ago
100.0 % uptime
Today
US - Email Operational
90 days ago
100.0 % uptime
Today
US - Callback Operational
90 days ago
100.0 % uptime
Today
US - Voicemail Operational
90 days ago
100.0 % uptime
Today
US - Reports Operational
90 days ago
100.0 % uptime
Today
US - Recording Operational
90 days ago
100.0 % uptime
Today
US - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
United States - Teams Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
EMEA - Login Operational
90 days ago
100.0 % uptime
Today
EMEA - Voice Operational
90 days ago
100.0 % uptime
Today
EMEA - Chat Operational
90 days ago
100.0 % uptime
Today
EMEA - Email Operational
90 days ago
100.0 % uptime
Today
EMEA - Callback Operational
90 days ago
100.0 % uptime
Today
EMEA - Voicemail Operational
90 days ago
100.0 % uptime
Today
EMEA - Reports Operational
90 days ago
100.0 % uptime
Today
EMEA - Recording Operational
90 days ago
100.0 % uptime
Today
EMEA - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
EMEA - Teams Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Canada - Login Operational
90 days ago
100.0 % uptime
Today
Canada - Voice Operational
90 days ago
100.0 % uptime
Today
Canada - Chat Operational
90 days ago
100.0 % uptime
Today
Canada - Email Operational
90 days ago
100.0 % uptime
Today
Canada - Callback Operational
90 days ago
100.0 % uptime
Today
Canada - Voicemail Operational
90 days ago
100.0 % uptime
Today
Canada - Reports Operational
90 days ago
100.0 % uptime
Today
Canada - Recording Operational
90 days ago
100.0 % uptime
Today
Canada - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
Canada - Teams Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
APAC - Login Operational
90 days ago
100.0 % uptime
Today
APAC - Voice Operational
90 days ago
100.0 % uptime
Today
APAC - Chat Operational
90 days ago
100.0 % uptime
Today
APAC - Email Operational
90 days ago
100.0 % uptime
Today
APAC - Callback Operational
90 days ago
100.0 % uptime
Today
APAC - Voicemail Operational
90 days ago
100.0 % uptime
Today
APAC - Reports Operational
90 days ago
100.0 % uptime
Today
APAC - Recording Operational
90 days ago
100.0 % uptime
Today
APAC - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
APAC - Teams Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2026

No incidents reported today.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
EMEA Planned Maintenance Notification
Completed - ***Please note, this maintenance window has been cancelled as it is no longer required.***

Maintenance Start: Wednesday 15th April 2026, 20:00 UTC
Maintenance End: Thursday 16th April 2026, 04:00 UTC
Apr 15, 13:00 UTC
Scheduled - ***Please note, this maintenance window has been cancelled as it is no longer required.***

**************************************************************************************************
The Enghouse team will be performing maintenance on the EMEA Node during the following time:

Maintenance Start: Wednesday 15th April 2026, 20:00 UTC
Maintenance End: Thursday 16th April 2026, 04:00 UTC

What are we changing?
We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.

More details can be found here: Release notes

How will this impact me?
Our team will take every precaution to carry out this work in the background and minimise any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.

Do I need to do anything?
After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Mar 31, 16:11 UTC
EMEA Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the EMEA Node during the following time:

******Please be aware of a small change to the timings: we will now start at 8:00 PM UTC, and the session duration has been reduced.*******

Maintenance Start: Tuesday 14th April 2026, 20:00 UTC
Maintenance End: Wednesday 15th April 2026, 04:00 UTC

What are we changing?

We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.

More details can be found here: Release notes

How will this impact me? / Important update information

Our team will take every precaution to carry out this work in the background and minimise any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.

A new Enghouse UI Agent client will be deployed. This update focuses on look, feel, and usability.
Please contact Enghouse Support if you would like this enabled for your tenant.

This short video explains what’s new: Agent UI Refresh

Do I need to do anything?

After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.

As part of this update, a new ClientServices pack will be deployed. Users will be prompted to install this pack the next time they log in after the upgrade. Installing this pack is required to ensure all fixes and enhancements are available.

If a user chooses to skip the installation, they may continue to see error pop-ups. These can be acknowledged, and the client will remain functional until the user is able to complete the update.

If your organisation requires an offline installation package due to deployment restrictions, you can download it from the following link: Offline Client Installer Download

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Mar 31, 15:27 UTC
Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

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