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Degraded Performance
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Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance Notification. - Important Update Feb 25, 2026 22:00 - Feb 26, 2026 04:00 UTC
Update -
Update - 05/02/2026 14:11
Resending Alert, as we have had reports of blank messages being received
.................................................................................................................................................................................................................................
Original Message
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Maintenance Start: Wednesday, 25th February 2026, 22:00 UTC
Maintenance End: Thursday, 26th February 2026, 04:00 UTC
What are we changing?
We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.
More details can be found here: Release notes
How will this impact me? / Important update information
We don’t expect any impact from the backend updates. Our team will be taking every precaution to complete this work behind the scenes, so your service should continue without interruption.
A new Enghouse UI Agent client will be deployed and placed into production, The update focuses on look, feel, and usability.
A short video explains what’s new: Agent UI Refresh
Do I need to do anything?
After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.
As part of this update, a new ClientServices pack will be deployed. Users will be prompted to install this pack the next time they login after the upgrade. Installing this pack is required to ensure all fixes and enhancements are available.
If a user chooses to skip the installation, they may continue to see error pop‑ups. These can be acknowledged, and the client will remain functional until the user is able to complete the update.
If your organisation requires an Offline installation package due to deployment restrictions, please contact the support team as detailed below, who will make this available for you.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Feb 05, 2026 - 14:13 UTC
Resending Alert, as we have had reports of blank messages being received
.................................................................................................................................................................................................................................
Original Message
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Maintenance Start: Wednesday, 25th February 2026, 22:00 UTC
Maintenance End: Thursday, 26th February 2026, 04:00 UTC
What are we changing?
We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.
More details can be found here: Release notes
How will this impact me? / Important update information
We don’t expect any impact from the backend updates. Our team will be taking every precaution to complete this work behind the scenes, so your service should continue without interruption.
A new Enghouse UI Agent client will be deployed and placed into production, The update focuses on look, feel, and usability.
A short video explains what’s new: Agent UI Refresh
Do I need to do anything?
After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.
As part of this update, a new ClientServices pack will be deployed. Users will be prompted to install this pack the next time they login after the upgrade. Installing this pack is required to ensure all fixes and enhancements are available.
If a user chooses to skip the installation, they may continue to see error pop‑ups. These can be acknowledged, and the client will remain functional until the user is able to complete the update.
If your organisation requires an Offline installation package due to deployment restrictions, please contact the support team as detailed below, who will make this available for you.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Feb 05, 2026 - 14:13 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Duration Extended.
Feb 05, 2026 - 13:14 UTC
Duration Extended.
Feb 05, 2026 - 13:14 UTC
Scheduled -
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Duration Update - Extended 2 hours
Maintenance Start: Wednesday, 25th February 2026, 22:00 UTC
Maintenance End: Thursday, 26th February 2026, 04:00 UTC
What are we changing?
We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.
More details can be found here: Release notes
How will this impact me? / Important update information
We don’t expect any impact from the backend updates. Our team will be taking every precaution to complete this work behind the scenes, so your service should continue without interruption.
A new Enghouse UI Agent client will be deployed and placed into production, The update focuses on look, feel, and usability.
A short video explains what’s new: Agent UI Refresh
Do I need to do anything?
After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.
As part of this update, a new ClientServices pack will be deployed. Users will be prompted to install this pack the next time they login after the upgrade. Installing this pack is required to ensure all fixes and enhancements are available.
If a user chooses to skip the installation, they may continue to see error pop‑ups. These can be acknowledged, and the client will remain functional until the user is able to complete the update.
If your organisation requires an Offline installation package due to deployment restrictions, please contact the support team as detailed below, who will make this available for you.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Feb 05, 2026 - 11:57 UTC
Duration Update - Extended 2 hours
Maintenance Start: Wednesday, 25th February 2026, 22:00 UTC
Maintenance End: Thursday, 26th February 2026, 04:00 UTC
What are we changing?
We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.
More details can be found here: Release notes
How will this impact me? / Important update information
We don’t expect any impact from the backend updates. Our team will be taking every precaution to complete this work behind the scenes, so your service should continue without interruption.
A new Enghouse UI Agent client will be deployed and placed into production, The update focuses on look, feel, and usability.
A short video explains what’s new: Agent UI Refresh
Do I need to do anything?
After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.
As part of this update, a new ClientServices pack will be deployed. Users will be prompted to install this pack the next time they login after the upgrade. Installing this pack is required to ensure all fixes and enhancements are available.
If a user chooses to skip the installation, they may continue to see error pop‑ups. These can be acknowledged, and the client will remain functional until the user is able to complete the update.
If your organisation requires an Offline installation package due to deployment restrictions, please contact the support team as detailed below, who will make this available for you.
If you have further questions, please reach out to Enghouse support here:
📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Feb 05, 2026 - 11:57 UTC