Toronto Node - Emergency Planned Maintenance Notification December 5, 2025

Scheduled Maintenance Report for Enghouse CCaaS

Completed

The scheduled maintenance has been completed.

Posted Dec 06, 2025 - 02:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 06, 2025 - 02:00 UTC

Scheduled

The Enghouse team will be performing maintenance on the North America - Toronto node during the following time:

Maintenance Start: Saturday, December 6th 2025, 2:00 a.m. UTC
Maintenance End: Saturday, December 6th 2025, 6:00 a.m. UTC

What are we changing?
There will be SQL database maintenance that may result in slowness of database queries.

How will this impact me?
SQL maintenance that may result in slowness of database queries.

Do I need to do anything?
Nothing is required.

What fixes are being applied to the platform?
No fixes are being applied.

If you have further questions, please reach out to Enghouse support here:

North America's Support at 1-800-513-2810

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page

Posted Dec 04, 2025 - 21:48 UTC

This scheduled maintenance affected: Canada (Canada - Reports).