Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 12, 2026 - 02:00 UTC
Scheduled
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
Maintenance Start: Tuesday 11th August 2026, 10 PM ET Maintenance End: Wednesday 12th August 2026, 00:00 ET
What are we changing?
We will be performing Infrastructure maintenance and server patching at this time.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimize any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
The previous patch window was not utilized for the engagement.
Do I need to do anything?
Nothing is required to be completed by agents after the maintenance.
If you have further questions, please reach out to Enghouse support here:
This scheduled maintenance affected: United States (US - Login, US - Voice, US - Chat, US - Email, US - Callback, US - Voicemail, US - Reports, US - Recording, US - Outbound Dialer, United States - Teams).