EMEA Emergency Maintenance Notification - RTR and Dashboards

Scheduled Maintenance Report for Enghouse CCaaS

Completed

The scheduled maintenance has been completed.
Posted Jun 09, 2026 - 23:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 09, 2026 - 22:00 UTC

Scheduled

The Enghouse team will be performing maintenance on the EMEA Node during the following time:

Maintenance Start: Tuesday 9th June 2026, 22:00 UTC
Maintenance Start: Tuesday 9th June 2026, 23:00 UTC

What are we changing?
We are implementing a fix to resolve intermittent access errors affecting Real Time Reporting (RTR) & Dashboards.

How will this impact me?
A restart of the Real-Time Reporting and Dashboard processes will be required. During this brief recycle period, these services will be unavailable. All other services will remain unaffected.

If you have further questions, please reach out to Enghouse support here:

πŸ“ž Tel: +44 (0)203 357 3001
πŸ”— Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
πŸ“„ Customer Support Quick Reference Guide: Quick Ref Guide
πŸ“Š Status Page: Go to the CCaaS status page
Posted Jun 09, 2026 - 15:26 UTC
This scheduled maintenance affected: EMEA (EMEA - Reports).