Toronto Planned Windows Updates Notification October 20th

Scheduled for Oct 21, 02:00 - 04:00 UTC

Scheduled

The Enghouse team will be performing maintenance on the Toronto node during the following time:

Maintenance Start: Tuesday, October 20th 10:00 p.m. ET
Maintenance End: Wednesday, October 21st 12:00 a.m. ET

What are we changing?
We are updating the servers to accept the updated time zones in Canada and deploying Microsoft's patching to do so.

How will this impact me?
During this time server reboots will be required. Additionally working hours should be adjusted for your tenants to accommodate any tenants having issues

Do I need to do anything?
You should not experience down time as the server environment has redundancy built in and services should failover.

What fixes are being applied to the platform?
We are updating the servers to accept the updated time zones in Canada and deploying Microsoft's patching to do so.

If you have further questions, please reach out to Enghouse support here:

πŸ“ž Tel: +1800-513-2810
πŸ”— Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
πŸ“„ Customer Support Quick Reference Guide: Quick Ref Guide
πŸ“Š Status Page: Go to the CCaaS status page
Posted Oct 05, 2026 - 16:00 UTC
This scheduled maintenance affects: Canada (Canada - Login, Canada - Voice, Canada - Chat, Canada - Email, Canada - Callback, Canada - Voicemail, Canada - Reports, Canada - Recording, Canada - Outbound Dialer, Canada - Teams).