Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 14, 2026 - 20:00 UTC
Scheduled
The Enghouse team will be performing maintenance on the EMEA Node during the following time:
******Please be aware of a small change to the timings: we will now start at 8:00 PM UTC, and the session duration has been reduced.*******
Maintenance Start: Tuesday 14th April 2026, 20:00 UTC Maintenance End: Wednesday 15th April 2026, 04:00 UTC
What are we changing?
We will be deploying the latest Hotfix Patches to bring the EMEA Node to the latest available CCaaS Software level. These patches will include updates for Agent UI, Admin, Admin Point, and various fixes for backend services.
How will this impact me? / Important update information
Our team will take every precaution to carry out this work in the background and minimise any impact. However, during the maintenance window there may be times when end users may get disconnected while backend services are being worked on. In these cases, users should be able to reconnect and continue working without issue.
A new Enghouse UI Agent client will be deployed. This update focuses on look, feel, and usability. Please contact Enghouse Support if you would like this enabled for your tenant.
After the maintenance is complete, users will need to clear their cache to ensure all new changes are applied.
As part of this update, a new ClientServices pack will be deployed. Users will be prompted to install this pack the next time they log in after the upgrade. Installing this pack is required to ensure all fixes and enhancements are available.
If a user chooses to skip the installation, they may continue to see error pop-ups. These can be acknowledged, and the client will remain functional until the user is able to complete the update.
If your organisation requires an offline installation package due to deployment restrictions, you can download it from the following link: Offline Client Installer Download
If you have further questions, please reach out to Enghouse support here: