Emergency Planned Maintenance Notification 6/8/2026

Scheduled Maintenance Report for Enghouse CCaaS

Completed

The scheduled maintenance has been completed.

Posted Jun 08, 2026 - 21:48 UTC

Scheduled

The Enghouse team will be performing maintenance on the Dallas node during the following time:

Maintenance Start: Monday, June 8th, 2026, 11:00 p.m. UTC
Maintenance End: Tuesday, June 9th, 2026, 12:00 a.m. UTC

What are we changing?
We will be working on the historical database redundancy.

How will this impact me?
Tenants may be unable to access the ERS database for a few minutes and then have to reconnect.

Do I need to do anything?
Nothing is required.

What fixes are being applied to the platform?
These are backend changes and testing.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: 1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page

Posted Jun 08, 2026 - 16:27 UTC

This scheduled maintenance affected: United States (US - Reports).