The Enghouse team will be performing maintenance on the US Node during the following time:
Maintenance Start: Monday, June 22, 2026, 10:00 PM . CST Maintenance End: Tuesday, June 23, 2026, 2:00 AM . CST
What are we changing? Tenant Migration
How will this impact me?
A controlled restart of services will be performed. No calls are expected to be lost, as each VCS will be drained before restart. During the AIS restart, agent UIs may reconnect. If an agent is on a call, a message will be displayed instructing the agent to press OK after completing the call, after which the UI will restart.
During this period, some services may experience temporary delays in report generation and call recordings availability. Please note that no data will be lost. Once the maintenance activities are completed, all pending information will be automatically synchronized and become available in the system.
Our team will work to complete the maintenance as quickly as possible and minimize any disruption to your services.
If you experience any issues after the maintenance window has concluded, please report them through the Support Portal.
We appreciate your understanding and cooperation as we continue improving the stability and performance of our platform.
Do I need to do anything? There is nothing for you to do at that time.
What fixes are being applied to the platform? No fixes are being implemented.
If you have further questions, please reach out to Enghouse support here: