All Systems Operational

Uptime over the past 90 days. View historical uptime.
United States Operational
90 days ago
100.0 % uptime
Today
US - Login Operational
90 days ago
100.0 % uptime
Today
US - Voice Operational
90 days ago
100.0 % uptime
Today
US - Chat Operational
90 days ago
100.0 % uptime
Today
US - Email Operational
90 days ago
100.0 % uptime
Today
US - Callback Operational
90 days ago
100.0 % uptime
Today
US - Voicemail Operational
90 days ago
100.0 % uptime
Today
US - Reports Operational
90 days ago
100.0 % uptime
Today
US - Recording Operational
90 days ago
100.0 % uptime
Today
US - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
United States - Teams Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
99.97 % uptime
Today
EMEA - Login Operational
90 days ago
100.0 % uptime
Today
EMEA - Voice Operational
90 days ago
99.78 % uptime
Today
EMEA - Chat Operational
90 days ago
100.0 % uptime
Today
EMEA - Email Operational
90 days ago
100.0 % uptime
Today
EMEA - Callback Operational
90 days ago
100.0 % uptime
Today
EMEA - Voicemail Operational
90 days ago
100.0 % uptime
Today
EMEA - Reports Operational
90 days ago
100.0 % uptime
Today
EMEA - Recording Operational
90 days ago
100.0 % uptime
Today
EMEA - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
EMEA - Teams Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Canada - Login Operational
90 days ago
100.0 % uptime
Today
Canada - Voice Operational
90 days ago
99.97 % uptime
Today
Canada - Chat Operational
90 days ago
100.0 % uptime
Today
Canada - Email Operational
90 days ago
100.0 % uptime
Today
Canada - Callback Operational
90 days ago
100.0 % uptime
Today
Canada - Voicemail Operational
90 days ago
100.0 % uptime
Today
Canada - Reports Operational
90 days ago
100.0 % uptime
Today
Canada - Recording Operational
90 days ago
100.0 % uptime
Today
Canada - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
Canada - Teams Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
APAC - Login Operational
90 days ago
100.0 % uptime
Today
APAC - Voice Operational
90 days ago
100.0 % uptime
Today
APAC - Chat Operational
90 days ago
100.0 % uptime
Today
APAC - Email Operational
90 days ago
100.0 % uptime
Today
APAC - Callback Operational
90 days ago
100.0 % uptime
Today
APAC - Voicemail Operational
90 days ago
100.0 % uptime
Today
APAC - Reports Operational
90 days ago
100.0 % uptime
Today
APAC - Recording Operational
90 days ago
100.0 % uptime
Today
APAC - Outbound Dialer Operational
90 days ago
100.0 % uptime
Today
APAC - Teams Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
EMEA Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 10, 23:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 9, 15:46 UTC
Scheduled - The Enghouse team will be performing maintenance on the EMEA during the following time:

Maintenance Start: Wednesday, 10th December 2025, 22:00 UTC
Maintenance End: Thursday, 11th December 2025, 04:00 UTC

What are we changing?
The Enghouse team will be performing server maintenance which may include restarting services.

How will this impact me?
We expect intermittent impact to new user logins shortly after 22:00 for a a period of 30 minutes. Our team will be taking every precaution to complete this work as quickly as possible and minimise any impact.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Nov 26, 12:28 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Toronto Node - Emergency Planned Maintenance Notification December 5, 2025
Completed - The scheduled maintenance has been completed.
Dec 6, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the North America - Toronto node during the following time:

Maintenance Start: Saturday, December 6th 2025, 2:00 a.m. UTC
Maintenance End: Saturday, December 6th 2025, 6:00 a.m. UTC

What are we changing?
There will be SQL database maintenance that may result in slowness of database queries.

How will this impact me?
SQL maintenance that may result in slowness of database queries.

Do I need to do anything?
Nothing is required.

What fixes are being applied to the platform?
No fixes are being applied.

If you have further questions, please reach out to Enghouse support here:

North America's Support at 1-800-513-2810

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +1-800-513-2810
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.com
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Dec 4, 21:48 UTC
Dec 5, 2025

No incidents reported.

Dec 4, 2025
Investigating Performance Degradation EMEA Region
Resolved - This incident has been resolved.
Dec 4, 08:40 UTC
Monitoring - A fix has been deployed for the issue impacting login and voice in EMEA Node, and we are monitoring the results.

Services should now be operating normally. We will continue to monitor and confirm resolution shortly.

Kind regards,
The Enghouse Cloud Team

📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Dec 1, 13:30 UTC
Update - We are continuing to investigate this issue.
Dec 1, 10:57 UTC
Investigating - We are currently investigating an issue affecting the ability to Login and Outbound calls in the EMEA environment. Users may experience degraded performance when trying to connect to the UI or Intermittent outbound call issues.

Our engineering team is working to identify the root cause.

Thank you for your patience.

Kind regards,
The Enghouse Cloud Team

📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Dec 1, 10:56 UTC
EMEA Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the EMEA during the following time:

Maintenance Start: Wednesday, 3rd December 2025, 22:00 UTC
Maintenance End: Thursday, 4th December 2025, 02:00 UTC

What are we changing?
The Enghouse team will be carrying out SQL maintenance, and performing server maintenance which will include restarting services.

How will this impact me?
We don’t expect any impact. Our team will be taking every precaution to complete this work behind the scenes, so your service should continue without interruption.

If you have further questions, please reach out to Enghouse support here:

📞 Tel: +44 (0)203 357 3001
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the CCaaS status page
Nov 19, 17:51 UTC
Dec 3, 2025
Dec 2, 2025

No incidents reported.

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